We first introduced the mystery shopping process in stationary retail trade to Switzerland in 1994. Based on this long experience, we now also offer Mystery Shopping Online.
Due to the Corona Pandemic, retailers are experiencing an enormous rush to their online shops. Clear and self-explanatory procedures in the entire ordering process (user-friendliness) are just as imperative for the customers as ongoing information on the processing status as well as the shipping status of his order. Likewise, customer enquiries should be answered correctly and professionally within a maximum of one working day.
Let's check your onlineshop by our trained mystery tester and uncover any weaknesses so.
Request the Lp Mystery Testing factsheet now and benefit from a first, non-binding consultation.